Manager Coaching Assessment to Action
Financial Services
The client
Division within one of the top 5 Canadian banks
Challenge
- Recognition of the need to elevate front-line capabilities through consistent, high-quality manager coaching
- Manager role redefined to focus primarily on coaching with less administration
- Senior leader desire to:
- Objectively optimize talent selection for the newly defined Manager role
- Objectively identify talent development priorities for in-role and new-to-role Managers
HORN Solution
- Developed a rigorous, efficient, and objective assessment protocol with three components:
- Behaviour-based Self-Assessment
- Scenario-based Coaching Assessment
- Behaviour-based Leader and Direct Report Assessment (for development planning)
- Provided insight into relative manager coaching will, skill, and development potential
- Incorporated quantitative ratings in summary reports to assist in staffing decisions