Embedding Coaching in an Organization’s DNA December 12, 2018By: rhinoactive Challenge Coaching process and tools were in place, but quality of coaching conversations was lacking among the division’s 5,000 leaders […]
Building Business Development Capability in Banking December 12, 2018By: rhinoactive Challenge Customer acquisition was a long-time opportunity to accelerate growth Leadership recognized the need to evolve the roles of Financial […]
Enabling Consistent Sales Management Practices for Success December 12, 2018By: rhinoactive Challenge Leadership’s vision was to create effective, consistent sales management practices, language, and skills across the country to drive consistent […]
Manager Coaching Assessment to Action December 11, 2018By: rhinoactive Challenge Recognition of the need to elevate front-line capabilities through consistent, high-quality manager coaching Manager role redefined to focus primarily […]
Needs Assessment for Actionable Outcomes December 11, 2018By: rhinoactive Challenge Vision to become “the #1 Bank Contact Centre in Canada” Commitment to shift culture from a service centre to […]