Leveraging Evaluation to Solve the Right Problem
Consumer Packaged Goods
The client
Tier-one global consumer packaged goods company, specializing in confections, food, and pet care
Challenge
- While comprehensive global talent management tools and processes were in place, employee development and career progression were below expectations
- Company relied heavily on external recruitment of senior roles due to lack of perceived high-quality internal talent
- Executive team goal to elevate internal talent quality and create a robust talent pipeline
HORN Solution
- Qualitative Assessment: Conducted extensive, candid focus groups at all levels to unpack barriers to employee development
- Informed Quantitative Evaluation: Custom-designed and administered an academically rigorous, yet practical survey with all employees to assess and validate “why” employee development was not occurring
- Insight-Based Decision-Making: Recommended three key initiatives, precisely linked to three root causes:
- Enhanced understanding of talent management processes and employee/manager roles within it
- Tightly defined “quality”, with focus on content, not just completion
- Broadly communicated and leveraged mentoring program to support employee development
- Executive Commitment to the Goal: Leadership team stayed the course – actioning recommendations and measuring employee progress annually, to ensure progress toward the goal
