Embedding Coaching in an Organization’s DNA
Financial Services
The client
International banking division of one of the top 5 Canadian banks
Challenge
- Coaching process and tools were in place, but quality of coaching conversations was lacking among the division’s 5,000 leaders
- Executive team objective was to elevate the quality of coaching conversations and make coaching a permanent part of the DNA of every leader, to drive employee and business performance
HORN Solution
- Executive Sponsorship: Started with regular communication and active support by EVPs
- Learning Curriculum: Developed and executed a curriculum-based, blended learning approach, with multiple touch points spanning six months
- Active Leader Participation: Cascaded learning from senior leadership to middle-management, with leaders actively involved in coaching their team members / leaders to role-model desired coaching behaviours
- Accountability / Visibility: Employed a comprehensive evaluation strategy to measure business impact due to shifts in coaching behaviours
