Creating an Agile Culture with Empowered Decision-Makers
Consumer Packaged Goods
The client
A global Fortune 100 pharmaceutical and consumer health-care company
Challenge
- Employee Engagement Survey results indicated an opportunity to enhance decision-making by empowering the team to make decisions, improving communication and reducing time spent in meetings
- Senior leadership committed to create a best-in-class, agile culture through better decision-making
HORN Solutions
- Designed a three-tier, cascade approach to clarifying roles and developing decision-making skills
- Executive Team addressed barriers to agility and aligned on what types of decisions to be made at each management level
- Leaders validated decision-making roles, and embraced a new R.A.P.I.D. role-clarity framework and G.O.A.L. decision-making process
- Front-line employees participated in training to understand decision-making roles and learn R.A.P.I.D. and G.O.A.L., with hands-on, real-time project situations
- Inspired a strong intention to embed agile decision-making processes in skills as a cultural “norm” through integration in:
- meeting protocols
- annual objective-setting process
- day-to-day leader coaching
