Our eclectic team is our greatest
asset. Each team member brings to HORN
a unique set of perspectives, principles,
and experiences that strengthen our
philosophy — a commitment to continuous
learning. We draw on this "brain trust"
to offer fresh new approaches to performance
management, training, and development
— approaches that result in positive
organizational and personal change.
Team members hold advanced degrees in
adult education, business, philosophy,
political science, psychology, and the
sciences, and have extensive experience
in:
communications
consumer packaged goods
financial services
government
healthcare
human resources
management
marketing and market research
public relations
sales - tangibles and services
Arthur H. Horn
President
ext. #226
Art Horn, founder and president of
HORN, is a highly regarded educator,
consultant, speaker, and coach.
Art is the author of four books -
Skills for Sales Success
(used by colleges and universities
across Canada), Gifts of Leadership
(distributed in different languages
across North America, Europe and Asia), FACE IT : Recognizing and
Conquering The Hidden Fears That Drive
All Conflict At Work (
published in 2004 by the American Management
Association), and BEYOND EGO, released in April of 2008 by ECW Press. He has helped thousands
to make valuable, meaningful improvements
to their personal and professional
lives.
Art’s graduate and post-graduate
degrees are in Psychology and Philosophy.
His professional focus is on the topic
of self-management. He applies principles
from this field to help people influence
others with integrity, manage change
effectively, lead teams, and set and
achieve personal objectives.
Barbara Gaiptman
Senior Vice President, Client Relations
ext. #223
Barbara Gaiptman, Vice-President,
Client Relations, joined HORN in 1998.
Barbara has a Bachelor's degree in
Occupational Therapy from McGill University
and a Master's in Education from OISE/UT.
Prior to joining HORN, Barbara was
on faculty at the University of Toronto.
She has been both a clinician and
administrator in a number of healthcare
facilities in Montreal and Toronto.
Barbara has published articles in
the field of adult education and is
the author of Fundamentals of
Supervision.
Barb's diversified background in
healthcare, adult education, and business
provide her with a solid understanding
of the issues impacting performance
improvement. Her knowledge of consulting
and demonstrated expertise in building
strong customer-focused relationships
enables her to work collaboratively
with clients and provide customized
solutions strategically linked to
their key business objectives. She
is committed to insuring that the
solutions HORN provides to its clients
take strategic and organizational
issues into account and are designed,
planned, and implemented to achieve
specific goals.
Barb has worked extensively with
a range of organizations from a variety
of industries including consumer package
goods, pharmaceuticals, financial,
and the high-tech industry.
Sean Verhoeven
Vice-President, Senior Consultant
ext. #224
Sean Verhoeven has over ten years
of experience working with consumer
packaged goods companies in Canada,
including Carling-O'Keefe Breweries,
Molson Breweries, and Warner Lambert
Canada.
He brings to the learning environment
experience in sales, sales management,
public relations, promotion, category
management, and brand management.
While at Warner Lambert, Sean was
also heavily involved with training
and development in both the Consumer
Healthcare and Adams Brands Confectionery
divisions. He has an honors business
degree from Wilfrid Laurier University.
Sean has training experience in both
the North American and European markets.
His clients include Air Canada, Air
New Zealand, Bayer Consumer Care,
Canadian Securities Institute, CB
Richard Ellis, CIBC, Coca-Cola, Enbridge
Home Services, GlaskoSmithKline, IBM,
Kellogg, Kodak, Manulife Financial,
Standard Life, Sun Life Financial,
Toronto Blue Jays, Unilever, and University
of Toronto.
Lynne Gallacher
Vice President, Design and Measurement
ext. #266
Lynne Gallacher is HORN’s
Vice President of Design and Measurement
and is responsible for the HORN Centre
of Applied Measurement and ensuring
the alignment between course design
and all pre- and post-measurement.
Lynne is also one of HORN’s
senior sales force consultants.
Lynne’s role at HORN is informed
by her more than 15 years of high-level
management work at two major consumer
packaged goods companies, Kraft Foods
and Kimberly-Clark. She held positions
at these two Fortune 100 companies
in corporate strategy and development,
brand management, customer marketing
and sales, giving her a strategic,
in-depth, and on-the-ground understanding
of business management and sales.
She possesses a wealth of hands-on
experience in leadership, business
management, and team development.
Lynne holds an Honors Bachelor of
Arts degree in Business Administration
from the Ivey School of Business at
the University of Western Ontario,
and a certificate in Mergers and Acquisitions
from Kellogg School of Management
at Northwestern University. She also
completed the Canadian Securities
course from the Canadian Securities
Institute.
Some of Lynne's recent clients include
Sun Life Financial, Pitney Bowes,
ADP, Allstream, Royal and Sun Alliance,
Levi Strauss, Novopharm, Sanofi-Synthelabo,
Dell, General Mills, and Unilever.
Suzanne Carlaw leads project management
and client support for all HORN’s
projects. She closely interfaces with
HORN’s clients to ensure successful
projects that optimize client satisfaction.
Suzanne’s career experience
comprises leadership roles in market
development, sales support, customer
support, consulting, and project management.
She has worked for such companies
as Pratt & Whitney, Qwest Communications,
Ortech, Cyberplex, and CDI Education.
Suzanne and her teams have served
client firms within a diverse industry
base, including financial services,
technology services, telecommunications,
consulting services, and automotive.
Throughout her career, Suzanne’s
focus has always been to achieve excellence
in client services, with an emphasis
on building customer-focused teams
and instilling best practices in project
management. Suzanne has also provided
coaching in customer relationship
management, and developed communications
processes for client feedback.
Suzanne has a Bachelor of Arts degree
from McGill University, a diploma
in Executive Leadership from the University
of Western Ontario, and a certificate
in the Canadian Securities Course
from the Canadian Securities Institute.
Glenn Johnson
Director, Client Project Leadership
ext. #265
As the leader of HORN’s project management team,
Glenn works closely with his fellow team members to ensure the smooth
execution and successful delivery of all clients’ learning initiatives.
In fulfilling this function, Glenn liaises extensively with clients throughout
the life cycle of their projects and oversees the management of project plans.
His commitment is to produce top-quality deliverables and
experiences that fully meet client expectations.
Glenn’s career experience includes leadership roles in learning & development,
operations management, client services, project management, and strategic
marketing services within industry-leading performance improvement organizations.
These have included Maritz Canada Inc., PPL Marketing Services,
and GE Capital (Solutions) Canada.
Glenn has also worked extensively as a business consultant with
clients in the insurance, pharmaceutical, financial services,
and telecommunications sectors. He has successfully partnered with
them to improve their capabilities in organizational development and
business process management.
Throughout his career, Glenn has successfully leveraged his strong
interpersonal communication, situational analysis,
and creative thinking skills to establish immediate rapport with clients and then develop new strategies,
approaches, and solutions that uniquely support individuals,
teams, and organizations in their success.
Glenn’s formal educational background includes
studies in Business Administration at the University of New Brunswick
and McMaster University (BBA, MBA).
Jorge Pinotti
Vice President
ext. #251
Jorge Pinotti’s rich and varied
international experience is a valuable
resource for HORN clients. He is an
experienced business coach, trainer,
and speaker who has worked in Latin
America, Europe, the United States,
and Canada.
Jorge has many years of experience
delivering training sessions in his
native language of Spanish. He earned
a law degree at the University of
Buenos Aires, where he also pursued
post-graduate studies. He has worked
with such organizations as Scotiabank
International Banking, the University
of Buenos Aires, the Argentinean-Florida
Chamber of Commerce, Sonora University,
the National Institute of Cooperative
Action and Mutual Organizations, and
the Municipality of Buenos Aires.
Jorge is an expert in the field of
“ontological coaching.”
Through this approach he brings to
client projects a keen understanding
of how salespeople and leaders are
wholly responsible for their outlook
and their success. As a writer in
the field of management, he has written
five books and numerous articles on
coaching. Jorge has been featured
in Toronto’s Latin Life News
Magazine and was named Hispanic Professional
of the Month.
La rica y variada experiencia internacional
de Jorge Pinotti es una valiosa fuente
de recursos para los clientes de HORN.
Jorge es un experimentado coach ejecutivo
y conferencista que ha trabajado en
Latinoamérica, Europa, Estados
Unidos y Canadá.
Jorge tiene muchos años de
experiencia dando seminario y facilitando
entrenamientos en Castellano, su lengua
natal. Jorge es graduado en Leyes
de la Universidad de Buenos Aires,
donde también siguió
estudios de postgrado. Ha trabajado
con organizaciones tales como el Scotiabank
Internacional, la Universidad de Buenos
Aires, La cámara de Comercio
de Florida y Argentina, la Universidad
de Sonora, El Instituto de Nacional
de Acción Cooperativa y Mutual
y la Municipalidad de Buenos Aires.
Jorge es un experto en el campo de
la Ontología Lingüística
aplicada al Coaching. A través
de ésta visión brinda
a los clientes una aguda comprensión
acerca de cómo el personal
de ventas y los líderes son
responsables por sus actitudes y por
sus logros. Como escritor en el área
de organización empresarial,
ha escrito y publicado cinco libros
y numerosos artículos acerca
de coaching. Jorge ha sido entrevistado
por el diario “Latin Life News
Magazine” de Toronto y ha sido
nombrado como el profesional Latino
del mes.
Graham
Kaufmann
Training Consultant
ext. #277
Graham Kaufmann has accumulated
over fifteen years experience working
with consumer packaged goods companies
in Canada. His clients have included
Labatt Breweries, Adams Canada and
Cadbury Schweppes.
He brings to the learning environment
experience in senior brand management,
sales and sales management. While
at Adams Brands, Graham migrated from
sales into a progressive path on the
marketing side, where he led both
regional and global initiatives, eventually
assuming a senior leadership role
on Canada’s largest confectionary
portfolio.
Graham has an MBA from the Ivey School
of Business, and an Honours Bachelor’s
degree in Economics from McMaster
University. Graham is an energized,
dynamic public speaker who infuses
passion, knowledge and his own personal
experience into every delivery.
For over twenty years, Denise Lapointe
has successfully provided diverse
organizations with effective training
strategies and programs that get bottom-line
results. She has spent a considerable
portion of her career in project management
and sales training, and currently
partners with HORN to create dynamic
training that supports corporate missions
and helps management mesh their practices
with their corporate values. As a
field manager, project manager, and
independent consultant, she has been
involved in a variety of training
initiatives relating to sales and
sales management strategies, change
management, and product knowledge.
Depuis plus de vingt ans, Denise
Lapointe oeuvre dans le domaine de
la formation et du développement organisationnel.
Madame Lapointe a fourni à diverses
entreprises l'expertise requise pour
développer et mettre en place des
stratégies organisationnelles et Des
programmes de formation axés sur Des
résultats concrets. Pour exécuter
divers projets lorsque nécessaire,
Denise Lapointe se joint à HORN à
établir Des plans de formation ou
d'amélioration continue qui permettent
de supporter la vision de l'entreprise
et d'agencer les pratiques courantes
Des ressources humaines avec les valeurs
et le mandat précis, telles la mise
en place de curriculum de formation
que ce soit à la gestion ou à la vente,
l'implantation d'équipes autonomes,
la consolidation d'équipes ou la gestion
du changement.
Lucie Guertin
Bilingual (English & French)
Senior Facilitator and Consultant
ext. #246
Drawing on over 25 years of experience
in accounting and finance, acquisition/merger
integration, sales team development,
facilitation and consulting, Lucie
has worked with all levels of the
organization from senior executives
to supervisors to front-line employees.
Audiences include the financial, manufacturing
and health care sectors.
Her areas of expertise include personal
and team coaching, sales effectiveness,
leadership, and change management.
Her career has taken her around the
globe: North and South America, Europe,
India, Africa and Australia, working
in line and staff positions, and as
a facilitator. Although cultures,
languages and organizations may be
different, the challenges are similar,
and thus, experiences and learnings
can be shared. Lucie’s enthusiastic
and dedicated approach engages participants
in the learning process.
Lucie holds an MBA from the Schulich
School of Business and a Bachelor
of Administration from the University
of Ottawa. She also holds a Certified
Human Resource Professional designation
(CHRP). She is fluently bilingual,
in French and English.
Avec plus de 25 ans d’expérience
en comptabilité et finance,
intégration et acquisitions,
perfectionnement des équipes
de ventes, animation et consultation,
Lucie travaille avec tous les paliers
de l’entreprise : exécutifs,
cadres, professionnels et employés
de première ligne. Elle a œuvré
dans les secteurs de la finance, fabrication,
télécommunication et
santé.
Ses volets d’expertise en
formation et consultation incluent
le perfectionnement des équipes
de ventes, le leadership, l’encadrement
individuel et d’équipe,
et la gestion du changement. Sa carrière
l’a mené dans tous les
coins du monde : en Amérique
du nord et du sud, Europe, Inde, Afrique
et Australie. Les cultures, les langues
et les entreprises sont différentes,
et les défis sont variés.
C’est ce qui accroît la
richesse des expériences et
permet l’échange de leçons
apprises. Lucie est reconnue pour
son enthousiasme et son habileté
de créer un environnement ouvert
et de partage. Elle sait obtenir l’engagement
des participants dans le processus
d’apprentissage.
Lucie a une maîtrise en administration
des affaires (MBA) du Schulich School
of Business et un baccalauréat
es administration de l’université
d’Ottawa . Elle est également
conseillère en ressources humaines
agréée (CRHA) et est
parfaite bilingue (français
et anglais).
David
Robinson
Senior Training Consultant
David Robinson brings to his projects
over 15 years of experience in sales,
management, public relations, promotions,
and the performing arts. He has brought
his unique set of skills to a diverse
list of clients, including Allstream,
CIBC, Mercedes-Benz Canada, and Sun
Life Financial.
As a trainer, David has specialized
in helping people develop their coaching,
selling, presenting, and influential
communication skills. His consulting
focus has been in product promotion,
business-to-business marketing, and
consumer education programs.
David has served clients in a wide
array of industries and sectors, most
notably automotive, travel and tourism,
consumer health, retail, and supply
chain management and logistics.
David, who holds a Bachelor’s
degree in Commerce, is also a veteran
spokesperson, announcer, and television
host.
Anne Godfrey
Vice President, Business Development
ext. #272
Anne has over 20 years of diverse
consulting and senior management experience.
Her career began in advertising with
Ogilvy and Mather, followed by 10
years with Ralston Purina, where she
served on the management team as Director
of Marketing. She then worked for
six years with a training consulting
firm partnering with diverse clients
to address a broad range of management
issues. Anne joined HORN in 2003.
Anne’s past and current experiences
and responsibilities include sales,
marketing, senior management, public
relations, change management, retail
management, not-for-profit board member
and president, and mindfulness meditation.
Her depth and breadth of curiosity
and knowledge about business, politics,
the media, and social issues enables
her to bring unique and innovative
perspectives to her clients.
Anne has a Bachelor of Arts degree
from the University of Toronto and
a Master’s of Business Administration
degree from York University.
Robin Cooper
Director, Client Relations
ext. #268
Robin Cooper brings to her role as HORN’s Director of Client Relations over ten years of experience working with large private sector clients in manufacturing, hospitality, consumer packaged goods, and technology.
Robin is well recognized for her acumen in business development. Her diversified roles in business and clinical settings give her a unique understanding of her clients’ strengths and challenges. Her passion, empathy, and commitment to excellence enable her to connect with clients, collaborating with them on solutions targeted to their strategic business goals.
Robin has a bachelor’s degree in social work from Ryerson University and has practised as a clinician in a variety of health-care settings.
Lisa Young
Director, Measurement and e-Learning
ext. #270
Lisa’s educational credentials
are extensive. She holds a Bachelor’s
of Science, a Bachelor’s of
Education, a Master’s of Arts
(Education) and is currently completing
her Doctorate of Education at OISE/University
of Toronto. Lisa is a published author
and has presented at numerous conferences
in the fields of adult education,
online learning, eLearning management,
wearable technology, communities of
practice, and telementoring.
Lisa’s rich experience in both
organizational and research environments
scaffolds her academic history. She
utilizes her strong background in
measurement and evaluation to provide
multi-level assessment and illustrate
ROI on large-scale training initiatives.
Her advanced knowledge of instructional
design is applied to the design and
development of complex, highly customized
learning programs. Her extensive knowledge
of online learning allows her to accurately
analyse potential eLearning and blended
opportunities based on organizational
infrastructure and environment, to
ensure that the training methodology
utilized best suits the proposed training
objectives.
Lisa has played lead roles in a variety
of organizations including those in
telecommunications, financial services,
healthcare, and the manufacturing
industry.
All of our facilitators are
experienced sales managers and trainers.
They are dynamic, clear, and concise
communicators who pride themselves on
their ability to think on their feet
— to constantly adapt and refine
their training onsite and create a
positive and rewarding climate for participants.
Graham
Kaufmann
David
Robinson
